Contact: 01242 609 386 or 07881 204 173

Frequently asked Questions

  • Are you insured? – Yes, Pristine Clean is a fully-insured cleaning company based in Winchcombe, Cheltenham, Gloucestershire.
  • Are your services guaranteed? – Yes, we guarantee our services. In the event you are not satisfied, we will work with you to resolve the issue at no additional charge.
  • Do you have your own cleaning materials? – Most customers prefer that we use the cleaning materials and equipment supplied by them. That way they know exactly what products and materials are being used in their home. If required Pristine Clean can provide cleaning materials at an additional charge of £2 per hour (please see our pricing page).
  • What are your working hours? – We work with our customers to accommodate their requirements. Commercial services are often performed out of office / business hours.  We have an answering service available 24/7 Monday to Sunday and you will receive a prompt response to any messages.
  • Can you clean while I am away? – Many of our existing customers provide us with a set of keys to enable us to clean at the most convenient time for them. Keys are kept safely under lock and key when not in use.
  • What methods of payment do you accept? – We accept cash, bank transfer and cheque payments.
  • What services do you provide? – Domestic Cleaning, End Of Tenancy Cleaning, One-off & Spring Cleaning, After Builders Cleaning, Commercial Cleaning, Cleaning Services required after an event (eg: wedding or party) and Holiday Lets Cleaning.
  • Are your cleaners insured? – Our cleaners are covered by full public liability insurance cover. This covers them in the case of an accident at work or damage to your property.
  • What are your cleaners’ working hours? – Most of our Domestic Cleaning work is performed between 9:00am to 5:00 pm, however if you require work outside these hours this can be arranged with a member of the Pristine Clean team. Commercial services are normally performed out of hours at the customer’s convenience.
  • What areas do you cover? – Pristine Clean covers Cheltenham and the surrounding area. For an extensive list please go to the “Areas Covered” page.